Last Updated: October 26, 2023

At Tools Sales (“we,” “us,” or “our”), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, share, and protect your data when you visit our website protoolsselling.com or make a purchase from us. By using our site, you agree to the practices described in this policy.

1. Information We Collect

We collect information that you provide directly to us, as well as data automatically collected through your use of our website:

  • Personal Information: When you make a purchase or create an account, we collect your name, email address, shipping address, billing address, and payment details (e.g., credit card information processed via encrypted gateways).
  • Transaction Data: Details about the products you purchase, including order history and preferences.
  • Technical Data: IP address, browser type, device information, and pages visited, collected via cookies and similar technologies.
  • Communication Data: If you contact our customer service team (e.g., via [email protected]), we retain records of your communications.

2. How We Use Your Information

We use your data for the following purposes:

  • To process and fulfill your orders for air compressors, tools, auto parts, and other products.
  • To provide customer support and respond to inquiries.
  • To improve our website, products, and services based on user preferences and behavior.
  • To send transactional emails (e.g., order confirmations, shipping updates) and, with your consent, marketing communications about new products or promotions.
  • To prevent fraud and enhance the security of our payment systems.

3. Data Sharing and Disclosure

We value your trust and do not sell your personal information. We may share data with third parties only in the following circumstances:

  • Payment Processors: We share transaction details with trusted partners like Visa, MasterCard, JCB, and PayPal to process payments securely.
  • Shipping Providers: We disclose your shipping address to logistics partners (e.g., UPS, FedEx) to deliver orders globally (excluding Asia and select remote regions).
  • Service Providers: We engage third-party services for website hosting, analytics, and marketing, all bound by confidentiality agreements.
  • Legal Compliance: We may disclose information if required by law or to protect our rights, safety, or property.

4. Data Storage and Security

Your data is stored on secure servers located in the United States. We implement industry-standard measures to protect your information:

  • Encryption technologies (e.g., SSL) to safeguard data during transmission.
  • Payment details are encrypted and never stored on our servers; they are handled by PCI-compliant processors.
  • Access to personal data is restricted to authorized personnel only.

While we strive to protect your data, no method of transmission over the internet is 100% secure. We continuously update our security practices to mitigate risks.

5. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

  • Access: Request a copy of the personal information we hold about you.
  • Correction: Update or correct inaccurate data.
  • Deletion: Request deletion of your data, subject to legal obligations.
  • Opt-Out: Unsubscribe from marketing emails via the link in each email.
  • Account Closure: Delete your account by contacting us at [email protected].

To exercise these rights, email us at [email protected]. We will respond within 30 days.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience:

  • Essential Cookies: Required for site functionality, such as shopping cart and checkout processes.
  • Analytical Cookies: Help us understand how users interact with our site (e.g., Google Analytics).
  • Marketing Cookies: Used to display relevant ads based on your preferences.

You can manage cookie preferences through your browser settings. Note that disabling cookies may affect site functionality.

7. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The revised policy will be posted on this page with an updated “Last Updated” date.

8. Contact Us

If you have questions about this Privacy Policy or our data practices, contact our customer service team at:

Email: [email protected]
Address: 2966 Jewell Road, LONG BEACH, US 39560