Welcome to Tools Sales! We’re here to help you with any questions about our products, shipping, payments, and more. Below, you’ll find answers to common queries to ensure a smooth and efficient experience with us.
Product Questions
1. What types of products do you offer?
We specialize in a wide range of high-quality tools and accessories, including air compressors, air tools, auto parts, appliances, building materials, and more. Our menu features items like air compressor parts, hand tools, beverage coolers, and back support belts, catering to both professionals and DIY enthusiasts.
2. Are your products suitable for professional use?
Absolutely! Our products are designed to meet the demands of professional tradespeople as well as DIYers. We focus on reliability and efficiency to support your projects, whether it’s for construction, automotive repair, or home improvement.
3. How can I ensure I’m choosing the right product?
If you need assistance selecting the right tool or accessory, feel free to email our customer service team at [email protected]. We’re happy to provide recommendations based on your specific needs.
Shipping and Delivery
1. Where do you ship to?
We ship globally, excluding Asia and some remote regions due to logistical constraints. If you’re in an area not covered, please contact us for possible alternatives.
2. What are your shipping options?
We offer two main methods:
– Standard Shipping: Handled by DHL or FedEx, it costs $12.95 and delivers within 10-15 business days after dispatch. Ideal for faster, affordable delivery.
– Free Shipping: Available for orders over $50, using EMS, with delivery in 15-25 business days after dispatch. Perfect for budget-conscious shoppers.
3. How long does order processing take?
Orders are processed within 1-2 business days after payment verification. This includes checking your payment and preparing items for shipment.
4. How can I track my order?
For Standard Shipping with DHL or FedEx, you’ll receive a tracking number to monitor your shipment. For Free Shipping via EMS, tracking may be available; contact us at [email protected] for details.
5. What should I do if my delivery is delayed?
Delays can occur due to location or carrier issues. Ensure your address is accurate at checkout. If problems arise, email us at [email protected], and we’ll assist promptly.
Payments and Accounts
1. What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure and convenient transactions.
2. Is my payment information secure?
Yes, we use trusted payment gateways to protect your data. Your financial information is encrypted and never stored on our servers.
3. Do I need an account to place an order?
No, you can checkout as a guest. However, creating an account allows you to track orders, save preferences, and enjoy faster future purchases.
Returns and Refunds
1. What is your return policy?
We offer a hassle-free 15-day return policy from the date of receipt. Items must be in original condition. Please contact us at [email protected] to initiate a return.
2. How do I return a product?
Email our customer service with your order details and reason for return. We’ll provide instructions and a return address. Note that return shipping costs may apply unless the item is defective.
3. When will I receive my refund?
Refunds are processed within 5-7 business days after we receive and inspect the returned item. The refund will be issued to your original payment method.
General Questions
1. How can I contact customer service?
Reach us via email at [email protected]. We aim to respond within 24 hours, Monday through Friday.
2. Where is Tools Sales based?
We’re located at 2966 Jewell Road, Long Beach, US 39560. This helps us serve a global community efficiently.
3. Do you offer warranties on products?
Product warranties vary by item. Check the product description for details, or contact us for specific warranty information.
Thank you for choosing Tools Sales! We’re committed to providing reliable tools and excellent service. If you have more questions, don’t hesitate to email us at [email protected]. Let’s build something amazing together!
Tools Sales Team
2966 Jewell Road, Long Beach, US 39560
Website: protoolsselling.com | Email: [email protected]
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